General terms and conditions of sale
The following conditions apply to all persons seeking to purchase entry tickets to ASPRO OCIO‘s website:
- Use of electronic communication resources
Users of the online sales platform accessed from ASPRO OCIO are familiar with electronic communication resources and are thus aware of all data security issues connected to the use of said resources. Users undertake to make lawful use of said electronic resources in compliance with current laws.
- Purchase of entry tickets
When purchasing an entry ticket, the buyer accepts automatically all regulations regarding security, access and additional regulations corresponding to their visit to the centre. Entry tickets can only be purchased via the official website. In addition, in the event of failing to comply with said regulations, the buyer hereby understands and accepts the company’s decision to bar their access to the facilities and that they hold no rights to any compensation whatsoever. In addition, the Users state that they have the necessary legal capacity to be bound by these General Terms and Conditions as well as to use and, where applicable, contract products or services through the Website, in accordance with any specific terms and conditions that may apply. Regarding the same, users state to know, understand and accept them in full. Users hereby declare that all the information they provide during the use of the Website and particularly, that provided during the purchase of Tickets process is certain, true, complete and exact.
- Entry ticket personalization and identification
All entry tickets are personal and non-transferable. Entry tickets shall be protected against any damage caused by water and / or other liquids. It is forbidden to alter or copy entry tickets. Each entry ticket can only be used by the person whose name and surname(s) are stated on the ticket. Ticket holders may be required to produce ID (such as ID card, driving license or passport) to enable identification. The leisure centre may also check the validity of an entry ticket with the use of a barcode scanner.
- Type of printer
To print your entry ticket, you will need an ink-jet or laser printer. Dot matrix printers do not guarantee sufficient quality. Entry tickets will only be accepted (whether in Black & White or colour) if printed with a level of quality of at least 300 dpi, and not printed in “draft” mode. The buyer is fully responsible for ensuring that the entry ticket is printed on A4 or 8½”x11″ paper formats with standard-type printers, and that the ink cartridge or toner has enough ink to print the entire ticket.
- Damaged entry tickets
In the event that the graduated images or barcodes are damaged in any way, entry tickets will be cancelled. In the event of detection of forged ticket or fraudulent acquisition of tickets (which would imply the corresponding complaint to the competent authorities), ASPRO OCIO reserves the right of barring access to the holders of said forged or fraudulently acquired entry tickets and reimbursing the cost of non-forged tickets
- Impossibility to use entry tickets due to causes beyond ASPRO OCIO’s control:
- Purchase of wrong ticket In the event that the buyer commits an error and buys an entry ticket for a different centre, the buyer shall not hold the right to claim reimbursement of the amount paid for said ticket. The name of the corresponding centre is clearly specified on each step of the shopping process. All buyers must check this data prior to completing the shopping process.
- Closing of centre due to adverse weather conditions In the event that the centre is required to close the gates after the user’s access to the facilities, the corresponding centre’s regulations governing this type of situation will apply. In the event that no access is allowed to the facilities due to adverse weather conditions beyond the centre’s control, the ticket holder shall request the presence of the park manager at the gates. Otherwise, the ticket holder shall lose all rights to entry to the centre and / or reimbursement.
- Causes attributable to the buyer In the event that the buyer is unable to use the tickets due to any private reasons unrelated to the centre (such as deficient print quality or damaged tickets) the ticket holder shall have no right to claim the reimbursement of the amount paid for said unused tickets.
- Ticket cancellation and refunds
Any tickets purchased using this Website purchasing service cannot be cancelled. Therefore, it is not possible to refund any amounts paid for tickets.
- Copyright protection
ASPRO OCIO and/or leisure centres shall be exempted against any personal and / or material damages whatsoever caused by wrongful use of the facilities, or breach of regulations and standards of behaviour and use of the Centre’s facilities. ASPRO OCIO does not guarantee the accuracy of the information provided on their website both in terms of veracity and thoroughness. ASPRO OCIO shall not be held responsible for any damage caused by telecommunications errors, technical problems, system failures or illegal handling of computerized systems involved, independently of the location as well as of the type of disruption. In addition, the company shall be held harmless against any damage whatsoever caused by incorrect operation, interruption (including maintenance) or system overload. ASPRO OCIO shall be held harmless against any direct and / or indirect damage arising from the services and / or information provided via their website, except in the event of serious negligence and / or fraud by ASPRO OCIO. ASPRO OCIO shall also be held harmless against any damage caused by the interconnection with third-party websites. ASPRO OCIO hereby reminds users that incorrect operation may lead to unwanted interaction with other websites unknown to ASPRO OCIO and that the latter will accept no responsibility whatsoever in connection to the content, services and any other features provided by said third-party websites. All information featuring ASPRO OCIO’s website shall be provided for the sole and exclusive purpose of private use, and for the ultimate purpose of providing information to persons seeking to visit the centre. We hereby warn users that all information provided on the website may be changed or modified any time without prior warning.
- Applicable law
This agreement is governed exclusively by the Portuguese Law to resolve any controversy that could arise through the interpretation or execution of the General and Specific Conditions.
Being one of the company’s main concerns, totally legitimate, ASPRO OCIO hereby undertakes to protect the confidentiality and safety of all information provided and stored on the website. Therefore, when you buy an entry ticket or access your private information on ASPRO OCIO. My Account page, all data entered is protected by the SSL encryption programme, which codifies all information prior to sending and delivery. This system renders it impossible for any third party to gain access to your private data. ASPRO OCIO also undertakes hereby not to disclose or provide any third parties with any data whatsoever corresponding to individual buyers of electronic entry tickets. All personal data will be processed confidentially. Only specific data required to ensure the smooth development of the commercial process will be stored and may be used for the purpose of marketing communication provided that it has been previously authorized by the buyer.